Terms of hire

About these terms

These are the terms on which we hire golf buggies to you. We have tried to write them clearly and fairly, so you can see exactly what you are agreeing to. They go together with your quote, which sets out the detail specific to your hire, such as the buggies, dates, price and payment.

By accepting your quote and confirming your booking, you agree to these terms. If anything here is unclear, ask us before you confirm and we will talk it through.

We are The Hawke Group Ltd, trading as Green Buggy Hire, registered in England and Wales, company number 16624766, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. In these terms, "we", "us" and "our" mean Green Buggy Hire, and "you" and "your" mean the person or organisation named on the quote.

Your quote

Your quote is valid for the period shown on it. Prices are in pounds sterling and, where VAT applies, it is shown as a separate line so you can see it clearly.

A quote is based on the details you give us, such as the venue, dates and ground conditions. If those change, the price may change, and we will reissue your quote before going ahead so there are no surprises.

Confirming your booking

A booking is confirmed once we have received the payment due to secure it, which is set out on your quote, and we have sent you a booking confirmation. Until then, we cannot guarantee the buggies remain available, because we may be quoting the same vehicles to more than one event.

If you are booking on behalf of a business or organisation, you confirm you are authorised to do so and that your organisation stands behind the booking.

Holding vehicles while you decide

If you are close to going ahead but need a little longer to confirm the final details, ask us to hold your buggies. We will reserve them for you at no cost for a short period, shown on your quote, so they are not offered elsewhere while you decide.

If the booking is not confirmed by the end of the hold, the vehicles are released so we can offer them to others. Holding vehicles does not confirm a booking, and no charge applies for a hold that lapses.

Paying

Your quote sets out what is due to confirm the booking and when the balance is due, which is normally before delivery. We make this clear before you commit, and we will not ask for a number you have not seen.

You can pay by card, including Apple Pay and Google Pay, or by bank transfer. If you are a business, you can ask for a VAT invoice to pay by bank transfer, use a purchase order number, or arrange account terms where we have agreed them. For larger events we can also look at paying in instalments.

For some hires we may ask for a refundable amount held against damage or loss, which is returned after the buggies come back in sound condition. Where this applies it is shown on your quote.

Changing or cancelling

Plans change, and we try to be flexible. You can ask to change or cancel your booking, and what applies depends on how close to your event you tell us, which is set out on your booking. The nearer the event, the more of the hire may already be committed.

If we ever have to change or cancel, for a reason such as safety or something outside our control, we will tell you as soon as we can, set out your options, and refund anything you have paid for a part of the hire we cannot deliver.

Delivery, collection and your site

We deliver to and collect from the venue on your booking, at the agreed times. We will confirm the delivery and collection windows with you nearer the day.

Please make sure there is access suitable for our delivery vehicle, and tell us in advance about anything that affects access or the ground, such as narrow gates, soft ground, steps or steep slopes. If we cannot deliver or collect because of access or ground conditions within your control that were not disclosed, additional costs may apply.

Using the buggies safely

For the period of the hire you look after the buggies and are responsible for how they are used. Golf buggies are straightforward to drive, and we will run through the controls at delivery, but they still need to be treated with care.

• Only let suitable, capable drivers use them, sober and fit to drive, and follow any age or supervision requirements we give.
• Keep to sensible speeds and to the areas agreed as suitable, and take extra care on slopes, near water, in crowds and after dark.
• Do not carry more passengers than a buggy is built for, and make sure everyone is seated properly before moving off.
• Take care of children around the buggies, and never leave a buggy running or the key in it unattended.
• For hires of more than a day, keep the buggies charged and secure as we explain at delivery.
• Tell us promptly about any fault, damage, accident or theft.

Insurance

We hold public liability insurance for our own operation, and for events we can provide our certificate on request.

While the buggies are in your care during the hire, you are responsible for them and for their use, so please make sure you have cover appropriate to your event and site. If you are not sure what you need, ask us and we will point you in the right direction.

Damage, loss and our damage schedule

While the buggies are in your care during the hire, you are responsible for them and for any damage or loss beyond fair wear and tear, however it happens, other than where it is caused by our own fault. We want this to be fair and free of nasty surprises, so common damage is charged against a fixed schedule that comes with your quote and is agreed before your booking. In accepting your quote you accept that schedule, and it forms part of these terms. That way you know in advance what any particular item would cost, rather than facing an open-ended bill.

We always provide evidence for any charge, such as photographs. Fair wear and tear is never charged. Anything major or unusual that falls outside the schedule is discussed with you separately, with evidence, before anything is charged. Each figure is the part cost plus fitting labour at our published hourly rate, and a site callout, for example for a puncture, is charged at our published callout rate, both plus VAT. Please report any damage, loss or theft to us as soon as you can, so we can help and put it right.

The schedule covers the items most often affected, grouped by vehicle type: bodywork, panels, fenders and bumpers; screen, roof and roll bars; seats, seat bases and seatbelts; lights, mirrors and beacons; wheels, brakes and drivetrain; radiators; the charging cable on electric models; and trailer parts where relevant. You can read the full schedule any time on our common event damage matrix.

If something needs attention on the day

If a buggy develops a fault during your hire, contact us straight away and we will help. Where a visit to site is needed, a callout is charged at our published rate, which we will tell you before we attend.

Our responsibility to you

Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence, or for fraud.

Beyond that, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care, up to the limit set out in the definitive terms and your quote. We are not responsible for indirect or unforeseeable losses, or for loss of profit, business or opportunity. The precise liability position is being finalised with qualified review, and we will not present a cap here that has not been through that review.

Your responsibility to us

Because the buggies are in your care and under your control during the hire, you agree to cover us for claims and costs that arise from how the buggies are used during your hire, except to the extent they are caused by our own negligence or breach. This is standard for hire of this kind and simply keeps responsibility with whoever was in control at the time.

Your information

We handle your personal information in line with UK data protection law and our privacy notice, which explains what we collect, why, and your rights. We use your details to arrange and run your hire and to keep in touch about it.

Things outside anyone's control

Neither of us is responsible for failing to meet an obligation because of something genuinely outside our control, such as severe weather, an accident, or another event we could not reasonably avoid. If that happens we will work with you to find the best way forward, including rescheduling or refunding the part affected.

Which law applies

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. If you are a consumer, this does not take away rights you have under the law of the part of the UK where you live.

Talk to us

If you have any question about these terms, contact us at legal@greenbuggy.co.uk. For anything about your hire, support@greenbuggy.co.uk reaches the team. We would always rather talk something through than leave you unsure.